Conjuring Candles

Today I received a pm from Don Neufeld the lead designer over at Everquest II. What did he want? He wanted to know what problems I was having with the new customer service interface. After speaking with him and sending him a screen of the problem I am feeling much impressed with the prompt action to correct the problem. He said he is going to make it his top priority to get the system fixed! It is good to know that they are listening and they do care and are getting things taken care of. Kudos to Don for acting on this so quickly!